As part of 24Dokan compliance to The Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, 24Dokan has put in place a personal data protection and compliance principles which 24Dokan stands guided by in the provision of our products and services to our sellers/customers.
Please read 24Dokan Privacy Statement to understand how we use the personal data which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement, and the collection, the use, the access, the transfer, the storage, and the processing of your personal information as described in this Privacy Statement.
Please note that in order to use our Services, you must be 18 years old or older. If you are under 18 years old, you will need permission from your parents or legal guardians.
We use log files to collect certain information automatically, including Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is used for analyzing trends, administering the site, tracking users' movement, and gathering demographic information. It is not linked to personally identifiable information.
In order to be able to process your order that you place using our Website or App, we will require you to provide us with a set of personal information that personally identifies you and your delivery location. We receive and store all information that you enter anywhere on the Website or App. This input includes:
We may collect information such as your Name, Address, Telephone Number, and Email Address when you register as a user on our Website or App.
To process your orders, we may require information such as Credit Card Number, Expiration Date, and Billing Address.
We collect information like Name, Address, Telephone Number, and Special Delivery Remarks to ensure proper delivery of your orders.
Information about Products Ordered, Quantity of Order, and Relevant Promotional Codes may be collected for order processing and customer support.
Other customer information:
When you communicate with us via email or complete online forms, surveys, or contest entries, we may collect any information you provide as Personal Information.
This information is collectively referred to as “Personal Information.” You may choose not to provide us with certain Personal Information. In such an event, you can still access and view much of the Website or App; however, you may not be able to order any products. In addition, you can choose not to provide certain optional information, but then you might not be able to take full advantage of many of the features on the Website or App.
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Cookies and Similar Technologies
Note that 24Dokan has no access to or control over these cookies that are used by third-party advertisers.
How we use your personal information
We use your Personal Information for such purposes as responding to your requests, processing and filling customer orders, verifying your qualifications for certain products and services, billing, improving our services, providing an enhanced and more personalized shopping experience, communicating with you, and informing you of special offers and discounts.
24Dokan may exclusively use the service provided by an external company for maintaining the technical operation, security, confidentiality of personal data contained in the Website. This company is the data processor with regards to the personal data for which 24Dokan is the data controller.
The data processor shall solely act according to instructions from 24Dokan. By accepting these terms and conditions, you also give your consent to 24Dokan to give such instructions to the data processor which are necessary for the processing of data in accordance with this personal data policy and for the purpose of use of the Website.
The data processor has made necessary technical and organizational safety measures against the information being accidentally or illegally destroyed, lost or deteriorated, and against the information coming to the knowledge of unauthorized persons, is misused or in other ways is processed in violation with the act on processing of personal data. On your request – and against remuneration of the data processor’s current hourly rates at any time for such work – the data processor shall supply you with sufficient information to demonstrate that the above-mentioned technical and organizational safety measures have been made. In such a situation, 24Dokan will facilitate the request to the data processor.
Information Sharing and Disclosure
A. Third-Party Service Providers
We may share your Personal Information with trusted third-party service providers to process orders, handle payments, provide customer support, perform data analysis, and deliver marketing communications. These third-party providers are contractually obligated to protect your data and are not permitted to use it for other purposes.
B. Legal Compliance
We may disclose Personal Information when required by law, court order, or legal process. Additionally, we reserve the right to disclose information when we believe it is necessary to protect our rights, property, or safety or that of others.
III. Data Retention and Deletion
IV. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
V. Third-Party Links and Services
We take reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is entirely secure. Please understand that we cannot guarantee the security of your data.
VII. Your Choices
You have the right to access, update, or delete your Personal Information. You can manage your account settings and communication preferences through your account dashboard. If you have any questions or need assistance, please contact us at firstname.lastname@example.org .
IX. Use of Images
At 24Dokan, we may use images on our Website or App to showcase products, services, or provide a better user experience. However, we want to emphasize that collecting images is entirely optional and solely based on personal preference. We respect our users' choice, and we will not request or collect images from them without their explicit consent. All images used on the Website or App are either captured directly by us or sourced from our trusted suppliers. We ensure that any images sourced from suppliers comply with copyright laws and usage rights. If you believe that an image on our Website or App infringes upon your copyright or intellectual property rights, please contact us at email@example.com, and we will promptly investigate and take appropriate actions.
X. User Data Deletion
24Dokan users can delete their data by performing the following steps:
1.Go to Account info under the Account section.
2.Click on the delete Account button
3.Click ok, read the message carefully, and enter your password
4.Click the delete button
Your account will be deleted.
In case of inquiries regarding your personal data in general, you are welcome to contact 24Dokan by email at firstname.lastname@example.org
XI. Contact Us