Terms and Conditions

Welcome to 24Dokan!


These terms and conditions outline the rules and regulations for the use of 24Dokan's Website & Mobile App, located at https://24dokan.com/, Apple Store and Google Play respectively.

By accessing this website and using the Mobile App we assume you accept these terms and conditions. Do not continue to use 24Dokan if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website & mobile app and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same. Our Terms and Conditions were created with the help of the Terms & Conditions Generator and the Privacy Policy Generator.

1. INTRODUCTION

ZAWIAJAYA FOOD & BEVERAGES SDN. BHD (1168272-U) is a limited liability company incorporated and existing under the laws of Malaysia, with its business address at Suite Flekron Level 8, Pavilion Tower Kuala Lumpur, 168, Jalan Raja Chulan, 55100 Kuala Lumpur (“the Company”), the owner and operator of www.24dokan.com (“24Dokan”).

The Company is engaged in the business of wholesale of biscuits, cakes, breads and other bakery products;manufacture of other food products n.e.c.;export and import of a variety of goods without any particular specialization n.e.c., engaged in the business of operating arabic restaurants and building, operating and managing an online marketplace with its trade name “24Dokan” that provides personal shoppers to purchase your ordered Goods from our online store and provide delivery service to your doorstep on www.24dokan.com, an Internet domain property registered under the Company’s name.

24Dokan provides a Platform to enable the registered Customer to place, accept, conclude, manage and fulfil orders for the sale and purchase of Goods and/or Services online via this Website and/or the Mobile App. THE PARTIES HEREBY AGREE AS FOLLOWS:

2. DEFINITIONS

2.1 “Agreement” refers to this Terms and Conditions, the Privacy Policy, any order form, and the payment instructions provided;

2.2 “Mobile App” refers to the installable mobile Mobile Application of 24Dokan;

2.3 “Checkout” refers to completion of the cart checkout process on our Mobile App/Website that results in an Order confirmation;

2.4 “Customer” refers to any person, firm, company or body registered with 24Dokan to place an Order on the Website and/or Mobile App;

2.5 “Delivery” refers to goods and any form of delivery service, which are provided by the Company;

2.6 “Goods” refers to the consumer products which are on retail sale by our online store, including but not limited to groceries and daily needs for consumer use and / or consumption and which are made available through its Premises. Notwithstanding the above, 24Dokan shall have absolute discretion not to include any such identified Goods on the Platform at its sole and absolute discretion;

2.7 “Independent Contractor” refers to any third party individual rider or rider company engaged by the Company to provide delivery service;

2.8 “Opening Hours” refers to any time and day during which a Premise of our online store is open to the general public;

2.9 “Order” refers to confirmed shopping cart submitted by you upon checkout from the Website or Mobile App;

2.10 “Participating Retailer” refers to a third party, which is cooperating with 24Dokan to supply the Goods and Services (if any);

2.11 “Platform” refers to an online marketplace known as www.24dokan.com, an internet domain property registered under the Company’s name, for the Customer to purchase groceries from different Participating Retailer via the Website or Mobile App;

2.12 “Privacy Policy” refers to the agreement as displayed on this site, governing how we collect and store data;

2.13 “Premise” or “Premises” refers to the outlet or store where our online store keeps and sells the consumer products to the public;

2.14 “Service” or “Services” refers to services which we may supply and you may request from our Website or Mobile App including such services provided by third party service providers such as payment gateway services;

2.15 “Service Fee” refers to the delivery charges and shopper fees that you will be charged upon placing an Order with 24Dokan;

2.16 “Total Bill” refers to the total price for Delivery, Goods or Services ordered, including any other charges or taxes including but not limited to Sale and Services Tax (“SST”), government duties and other levies imposed at any time by the government that shall be charged to you upon completion of your Delivery;

2.17 “We”, “Us”, “Our”, “24Dokan”, “the Company”, all reference to the Company;

2.18 “Website” refers to the online marketplace owned and operated by the Company and known as “24Dokan”, an e-commerce Platform having its domain at www.24dokan.com or any subdomain thereof on which we offer our Goods and Services;

2.19 “You”, “Your”, “Yours” refer to you, the individual or representative of the corporate body accessing this Website or Mobile App to order Goods and Services from the Website or Mobile App or any other way to order from 24Dokan.

3. ACCOUNT

Registration of Account

3.1 Before placing an Order from 24Dokan, you are required to provide a valid e-mail address and create your own password for the purpose of registration of an account with us. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

3.2 Only one (1) 24Dokan account is allowed for each registered phone number. Additional accounts may be allowed at our discretion. Furthermore, the number of devices you may use to log into your 24Dokan account may also be subject to limitations.

User information

3.3 When using our Website and/or Mobile App, you agree to provide us with the correct required information and warrant that:

a) the provided information is correct and complete and shall inform us immediately of any changes of the provided information;

b) the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment;

c) You are eighteen (18) years old and above; and

d) the Goods and/or Services is for your own consumption/use and strictly prohibited for resale.

Suspension / Termination of Account

3.4 24Dokan has absolute discretion and rights to refuse registration of any account and to terminate the registration of any account for any reason whatsoever.

3.5 We consider the following actions as wrongful use of 24Dokan account, including but not limited to:

i. Usage of account for any illegal activities in accordance to the laws of Malaysia; and/or

ii. Usage of account for commercial or non-domestic purposes; and/or

iii. Usage of multiple 24Dokan accounts for purchases related to 24Dokan promotions; and/or

iv. Creation of account on behalf of another person or entity without their authorization.

3.6 In the event that: (i) our systems detect multiple accounts being linked to your phone number; (ii) wrongful use of 24Dokan accounts as detailed in Clause 3.5; (iii) payment methods that we deem suspicious; (iv) multiple instances of payment failure; or (v) any of the information given is incomplete, invalid, false or wrongful, we reserve the right to:

i. Cancel any of your current or future Order;

ii. Immediately terminate your access to our Services without further reference to you;

iii. Suspend your 24Dokan account and/or payment accounts indefinitely; and

iv. Immediately cease all further communication with you.

Non Liability

3.7 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of negligence on our part we shall not held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or place an Order from the Website or Mobile App.

3.8 We shall not be held liable to you for any losses (monetary or otherwise), liabilities, costs, damages, charges or expenses arising out of the actions or consequences stated in Clause 3.6.

4. ORDER

Acceptance and Formation of Contract

4.1 There will be no contract of any kind between you and 24Dokan unless and until we actually dispatch the Goods to you. Your Order is an offer to buy from us. Nothing said or done by us will be considered any acceptance of that offer until your Order has been dispatched to you. Only once the goods are dispatched, a contract will be made between 24Dokan and you, and you will be charged accordingly for the Goods and Services provided. For avoidance of doubt, by placing an Order with 24Dokan, you hereby agree and acknowledge that you are entering a contract with 24Dokan only and to liaise with 24Dokan directly on the Order, delivery service and/or refund.

4.2 We reserve the right to cancel your Order and/or deny you access to our services should any of these required information be found to be incomplete and/or invalid and/or for any reason at any time. This is done at our sole discretion and reasons need not be assigned. You fully agree and understand that your remedy as a Customer in the event of any cancellation is the refund of the amount paid by you in respect of such cancelled transaction. 24Dokan shall not be responsible for additional compensation and you shall have no right to insist on the completion of your Order and/or delivery of the Order.

Goods for Own Use

4.3 The Goods delivered are for your own use and not for resale. You warrant that you are not acting as an agent for a third party. Unless there is an official agreement between you and 24Dokan, our Services as displayed on our Website and the Mobile App should be used for non-commercial and domestic use only. We reserve the right to refuse and/or cancel Order from businesses or that we consider are for commercial or other non-domestic purposes.

4.5 The availability of items as presented in our Website or Mobile App depends on the stock in the Premises of our online store and we shall not guarantee that all the items you ordered will be available.

4.6 We reserve the right to set limits for the quantity of items that you may order (this can refer to (i) the total amount of items in your order; and/or (ii) quantity available for purchase for each individual item published in our Website or Mobile App). If the quantities of your Order exceed either of these limits, we reserve the right to amend or cancel your Order. We will endeavour to inform you in advance in the event we are unable to deliver your Order due to these limits.

4.7 We will deliver strictly based on the item’s quantities indicated in your checked-out cart. Any variation of the quantities mentioned via any other form of communication (including but not limited to message to shopper and/or driver notes or live chat) will be disregarded.

4.8 24Dokan delivers anytime between 9AM to 7PM from Monday to Saturday to areas within Klang Valley. Do bear with us and check back as we expand our delivery areas! Except: Sunday & Public Holiday


5. PRICES AND PAYMENT

Guide Price

5.1 All prices set by 24Dokan listed on the Website or Mobile App are guide prices only and are only Mobile Approximate. We reserve the right to change these prices at any time. Prices are inclusive of the relevant taxes imposed by the Malaysian government (if Mobile Applicable), delivery charges and our Service Fees. We also reserve the right to alter the Goods or Services available for sale on the Website and/or discontinue any Goods or Services at any time.

Total Bill

5.2 The Total Bill for Delivery, Goods or Services ordered, including delivery charges and other taxes and shopper charges, will be displayed on the Website or Mobile App when you complete your Order at your check out cart. We shall not supply the Goods to you until we have accepted your Order. Acceptance of your Order by 24Dokan shall take place when you received our confirmation of order stating that we are accepting your Order.

Mode of Payment

5.3 Full payment must be made for all Goods dispatched and Services provided. Payment can be made by: (i) online payment via credit or debit card; or (ii) cash-on-delivery; or (iii) e-wallet.

Price Difference

5.4 Your Total Bill may be varied from the guide price initially displayed on the Website or Mobile App when you placed your Order. This difference of price can be due to one or more of the following reasons:

i. Weighed products – We cannot guarantee that you will get the exact weight as displayed on the Website/ Mobile App when you ordered for your items. You will be paying for the item based on the weight determined upon completion of your order’s shopping and dispatching.

ii. Replacements – When the original item you ordered is unavailable at the Premises, we may instead deliver you a replacement item that you can choose to accept or decline. If you accept the replacement item, you will be charged on its full price instead of the price of your original item.

iii. Changing in-store prices – The prices at our online store’s Premise may vary on a daily basis and the final price charged to you is subject to our discretion. Unless otherwise communicated, the price of the item you will be paying will be the price as stated on the Website/ Mobile App on the day you ordered. This price is stated in your Order confirmation email. Should price changes be required, we will endeavour to communicate this with you before the completion of your Order.

iv. Technical errors – Should pricing discrepancies due to technical errors occur, we reserve the right to amend your Order and/or your Total Bill. We will endeavour to communicate with you regarding such price changes before the completion of your Order.

5.5 If you are dissatisfied with the pricing differences of your items that resulted from the reasons stated in 5.4, you are entitled to reject the items upon delivery. You will not be charged for any item that you did not accept.

Payment by credit / debit cards

5.6 If you choose online payment, you must provide your payment details before your Order is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the Internet. Your credit card issuer may also conduct security checks to confirm it is you placing the Order.

5.7 You agree that for credit card or debit card payments and / or the adding of new cards on your 24Dokan profile, we will authorize a small sum for card verification purposes. You will not be charged for this amount.

5.8 You agree that by saving your card details on any of our platforms you are allowing us to make recurring charges to your card. These charges are made without you needing to insert security one time pins (OTP).

5.9 If you choose to pay by credit card, we will first pre-authorize the amount billed during Checkout. Please note that you are not being charged during this authorization. It simply means that we are sending a request to the issuing bank of your credit card to verify that the credit card is valid and has sufficient funds to cover your Total Bill. Some banks may send a notification regarding this pre-authorization. Upon delivery, (i) if your Total Bill amount is higher than the amount pre-authorized during Checkout, your credit card will be charged a second time via recurring charges for the balance between your Checkout amount and final Total Bill. Some banks may send a notification regarding a second charge. If your credit card transaction is declined for this second charge, we will request for the additional amount in the form of cash on delivery; and (ii) if your final Total Bill is lower than the amount pre-authorized during Checkout, your credit card will be charged for the new Total Bill and the balance will return to your card in accordance with your bank’s standard practices; and (iii) if your Total Bill amount is the same as the amount during Checkout, the amount pre-authorized during Checkout will be charged to your credit card. Your bank will update the final charge on your statement accordingly after delivery.

5.10 If you choose to pay by debit card, your card will be charged at Checkout. Upon delivery, (i) if your Total Bill amount is higher than the amount charged during Checkout, your debit card will be charged a second time via recurring charges for the balance between your Checkout amount and final Total Bill. Some banks may send a notification regarding a second charge. If your debit card transaction is declined for this second charge, we will request for the additional amount in the form of cash on delivery; and (ii) if your final Total Bill amount is lower than the amount paid during Checkout, the balance will be refunded in accordance with your bank’s standard practices; and (iii) If your Total Bill amount is the same as the amount during Checkout, no additional charges or refunds will be processed. Your bank will update the final charge on your statement accordingly after delivery.

5.11 In the event of failed credit or debit card payment, our Total Bill must be made via cash on delivery. Failure to pay with cash on delivery will result in the cancellation of your Order and your items will be returned to the store.

Payment by e-wallet

5.12 If you choose to pay by e-wallet, your e-wallet credits will be deducted at Checkout. Upon delivery, (i) if your Total Bill amount is higher than the amount charged during Checkout, we will request for the additional amount in the form of cash on delivery; and (ii) if your final Total Bill amount is lower than the amount paid during Checkout, the balance will be refunded automatically to your e-wallet account in the form of credits within the same day of delivery; and (iii) If your Total Bill amount is the same as the amount during Checkout, no additional charges or refunds will be processed.

5.13 All e-wallet refunds due to amount differences between Final Bill and Checkout amount (as detailed in 5.12) as well as order cancellations and failed deliveries will be completed within 24 hours of delivery completion. We will endeavour to get in touch with you with alternative refund options in the unlikely event that these refunds fail to occur. You may also contact us at enquiries@24dokan.com. 



Electronic Receipt

5.14 We do not provide physical receipts for your Order. A digital order confirmation and payment receipt (after payment made) will be emailed to you upon completion of your Order. If you require an official tax invoice, you may reach out to our customer service department.

Promotion or discount

5.15 All discounts and promotions Mobile Apply to the net total amount (adjusted for Out of Stock Items) but not the gross total. For example: If there is a promotion running for 10% OFF with a minimum purchase price of RM150, Out of stock Items are RM20 then your net total amount would be RM130. Therefore, the promotion of 10% OFF will Mobile Apply to RM130 and not RM150.

5.16 By using our services, you agree to be bound by all our promotion terms and conditions that may be published on our Website, Mobile App and any other social media platforms and/or various websites and landing pages.

5.17 Offers, promotions and incentives are subject to our absolute discretion and may be modified and / or withdrawn at any time and without notice.

5.18 The vouchers and/or promo code given are only Mobile Applicable for current delivery. The vouchers and/or promo code will not be Mobile Applicable if you choose to cancel it for current delivery. We reserve the right to withdraw or cancel any promo code for any reason at any time. We will not be held liable for any loss arising from the refusal, withdrawal, cancellation or inability to use our promo code.

5.19 In the event we have a reasonable belief that there exists an abuse of vouchers and/or promo codes or in suspected instances of fraud, 24Dokan may cause the shopper (or Customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, we reserve the right to seek compensation from any and all violators.

COOKIES

We employ the use of cookies. By accessing 24Dokan, you agreed to use cookies in agreement with the 24Dokan's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

LICENSE

Unless otherwise stated, 24Dokan and/or its licensors own the intellectual property rights for all material on 24Dokan. All intellectual property rights are reserved. You may access this from 24Dokan for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from 24Dokan

Sell, rent or sub-license material from 24Dokan

Reproduce, duplicate or copy material from 24Dokan

Redistribute content from 24Dokan

THIS AGREEMENT SHALL BEGIN ON THE DATE HEREOF.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. 24Dokan does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of 24Dokan,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, 24Dokan shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

24Dokan reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant 24Dokan a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of 24Dokan; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to 24Dokan. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

APPROVED ORGANIZATIONS MAY HYPERLINK TO OUR WEBSITE AS FOLLOWS:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of 24Dokan's logo or other artwork will be allowed for linking absent a trademark license agreement.

Electronic Receipt

5.14 We do not provide physical receipts for your Order. A digital order confirmation and payment receipt (after payment made) will be emailed to you upon completion of your Order. If you require an official tax invoice, you may reach out to our customer service department.

Promotion or discount

5.15 All discounts and promotions Mobile Apply to the net total amount (adjusted for Out of Stock Items) but not the gross total. For example: If there is a promotion running for 10% OFF with a minimum purchase price of RM150, Out of stock Items are RM20 then your net total amount would be RM130. Therefore, the promotion of 10% OFF will Mobile Apply to RM130 and not RM150.

5.16 By using our services, you agree to be bound by all our promotion terms and conditions that may be published on our Website, Mobile App and any other social media platforms and/or various websites and landing pages.

5.17 Offers, promotions and incentives are subject to our absolute discretion and may be modified and / or withdrawn at any time and without notice.

5.18 The vouchers and/or promo code given are only Mobile Applicable for current delivery. The vouchers and/or promo code will not be Mobile Applicable if you choose to cancel it for current delivery. We reserve the right to withdraw or cancel any promo code for any reason at any time. We will not be held liable for any loss arising from the refusal, withdrawal, cancellation or inability to use our promo code.

5.19 In the event we have a reasonable belief that there exists an abuse of vouchers and/or promo codes or in suspected instances of fraud, 24Dokan may cause the shopper (or Customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, we reserve the right to seek compensation from any and all violators.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

CONTENT LIABILITY

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

13. GENERAL

Currency

13.1 All prices are in Malaysian Ringgit (MYR); Mobile Applicable taxes are included where indicated.

Assignment

13.2 We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.

Alteration of Terms

13.3 We may alter or vary the Terms and Conditions at any time without notice to you.

Restriction to User

13.4 You are not allowed to use or launch any automated system or program in connection with our Website or Mobile App or its online ordering functionality.

13.5 You may not collect or harvest any personally identifiable information from the Website or Mobile App, use communication systems provided by the Website or Mobile App for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Website or Mobile App with respect to their submissions to the Website or Mobile App, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website or Mobile App.

Entire Agreement

13.6 The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website or Mobile App, these Terms and Conditions shall prevail.

Severability

13.7 If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

Governing Law

13.8 These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia.

Waiver

13.9 No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

Language

13.10 All dealings, correspondence and contacts between us shall be made or conducted in the Arabic or English languages. If the event a conflict between the English version and Arabic version of the contents Mobile Appear on the Website or Mobile App, the English version shall prevail.

Unreasonable Behaviour

13.11 We strive to ensure that all our employees, partners, business affiliates, Independent Contractor and/or Participating Retailers (“Team”) are treated with dignity and respect. If we have reasonable belief that you are involved in behaviours or actions towards our Team that we deem unacceptable (including but not limited to rude, abusive or aggressive manners of communication and threats to their physical state, property or reputation), we reserve the right to immediately cancel all of your current and future orders, terminate all communication with you and prohibit you from our services.

13.12 If we receive from you continuous and/or multiple requests that we deem unreasonable (i.e. requests for extension of promotion periods or demands for refunds without provision of proof), we reserve the right to terminate your 24Dokan account and deny you access to our services.